Terms of sale

PREAMBLE

The zhiggie.com merchant site (hereinafter referred to as the "Site") is an e-commerce site accessible via the Internet, open to all users of this network (hereinafter referred to as the "Internet User").

It is published by ZHIGGIE, a SASU (simplified joint stock company) with a capital of 1000 Euros, whose registered office is located at 47 boulevard de Courcelles Paris 8ème, registered with the Paris Trade and Companies Register under number 898 103 114. Intracommunity VAT number: FR09898103114. Telephone: +33 1 89 53 37 89. E-mail: hello@zhiggie.com

The Site enables ZHIGGIE to offer for sale products and textile accessories under the ZHIGGIE brand (hereinafter referred to as the "Products") to Internet users browsing the Site (hereinafter referred to as the "Customers").

For the purposes of these conditions, it is agreed that the Customer and ZHIGGIE will be collectively referred to as the "Parties" and individually referred to as the "Party", and that the Customer who has validated an order will then be referred to as the "Buyer".

These general terms and conditions of sale apply to all countries.

Any order for a Product offered on the Site implies acceptance by the Purchaser of these terms and conditions of sale. ZHIGGIE reserves the right to modify these terms and conditions of sale at any time by posting a new version on the Site. The general terms and conditions of sale are those in force on the date the order is placed.

ARTICLE 1 : OBJECT

These general terms and conditions of sale govern the rights and obligations of the Parties resulting from the online sale of Products offered on the Site, and apply to the exclusion of any other document.

Only the Products listed on the Site on the day of consultation by the Customer are offered for sale. Product and price offers are valid while stocks last, as long as they are visible on the Site.

We do our best to ensure that information, descriptions and prices are correct; however, errors may occur. If the price of an item you have ordered is incorrect, we will inform you as soon as possible and you will have the option of confirming your order with the correct price or cancelling it.

If we are unable to contact you, we will cancel the order.

Prices are given in Euros, including all taxes, for European Union countries.

Unless otherwise indicated, these prices do not include shipping costs, which will be indicated in addition to the price at the order stage and before the Customer confirms the order.

These prices do not include any taxes imposed by the country in which the order is received.

The value-added tax is that in force on French territory.

The Customer who wishes to place an order selects the Product(s) of his/her choice by clicking on "Add to cart".

At any time, the Customer may :

- Check the number of Products in their basket and obtain detailed information on each one by clicking on "My cart";

- Continue selecting Products by clicking on the "Continue shopping" button;

- Complete the order by clicking on the "Validate" button.

All new customers must fill in the fields provided to create their customer account. The Customer must fill in the form accurately, including the information required for identification, in particular his/her e-mail address. A username and password (which will be personal and confidential) will be generated automatically and sent by e-mail to the address provided. They will be used later to identify oneself on the site. The password can be changed by the customer at a later date in the "My account" area.

Customers who already have a customer account must identify themselves after clicking on "Validate", by entering their login and password.

The Customer accepts that the entry of these two identifiers constitutes proof of his/her identity.

The personal information collected in the context of distance selling is compulsory, as this information is necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential.

Once the Customer has read the order summary and completed all the information requested, and before payment, the Customer acknowledges the General Terms and Conditions of Sale, which he/she certifies by checking the appropriate box.

Validation of the cart constitutes an electronic signature. This signature has, between the Parties, the same value as a handwritten signature and constitutes proof of the completeness of the order and of the payability of the sums due in execution of the said order. Once the order has been validated, the Customer becomes a Buyer.

The Customer will pay for his order by credit card (Visa, Eurocard / Mastercard / American Express, the number and, depending on the type of credit card used, the expiry date and the cryptogram number).

The price payable by the Buyer is the amount indicated on the order summary document.

In any event, the amount debited will correspond to the Product(s) actually delivered.

The debit will be made at the time the order is placed. For any missing product, a refund will be generated as soon as possible.

It is specified that by choosing payment by credit card, the Buyer will be automatically transferred to the Stripe payment server.

The server and the payment page are secured in such a way as to protect all data relating to the means of payment as effectively as possible, and to guarantee that at no time will the Purchaser's bank details pass through ZHIGGIE's computer system.

Discount codes on user accounts: Discount codes may be offered to customer account holders at any time. These discount codes can only be used on purchases made through the account for which the discount code was offered and registered.

Promotional discount codes: promotional discount codes applicable to all or part of purchases made on the Site may be offered at any time.

After payment, a document summarizing the order is sent to the Purchaser by e-mail to the e-mail address indicated by the latter.

This document, valid as an acknowledgement of receipt, contains all the constituent elements of the contract concluded between the Parties.

ZHIGGIE will make every effort to ensure that orders are delivered within 1 to 2 business days for mainland France and 2 to 3 business days for international orders from the day after the Purchaser confirms their order. During sale periods, delivery times may be extended by up to 15 business days.

Orders placed on the zhiggie.com site on Friday afternoon, Saturday, or Sunday will be processed on the following Monday. Orders placed on public holidays, other than Friday, Saturday, or Sunday, will be processed on the next business day.

Products are delivered to the address provided by the Purchaser on the final order confirmation page, accompanied by a delivery note. The Purchaser can choose to have the products delivered to a different address. Delivery is not guaranteed in the event of force majeure or transportation/postal strikes.

Items are delivered subject to availability. If the ordered product is unavailable, ZHIGGIE will fulfill the order for the available products and refund the Purchaser for any missing items after shipment. The Purchaser will only be charged for the items actually shipped.

IMPORTANT: Depending on product availability, orders may be shipped in multiple shipments.

In the event of a foreseeable delay, ZHIGGIE will notify the Purchaser as soon as possible and by any means, allowing the Purchaser to decide whether to maintain or cancel all or part of the order.

ZHIGGIE cannot be held liable for any delays or failure to deliver due to events beyond its control, including force majeure or unforeseen events, which may delay or prevent delivery of the ordered product.

ARTICLE 5. RECEIPT OF ORDER

ZHIGGIE guarantees the conformity of the Product delivered with the essential characteristics described on the zhiggie.com site, for use in accordance with its intended purpose.

The Purchaser is required to check the condition of the packaging and the conformity of the Product delivered, and, if necessary, to make reservations on the carrier's delivery note.

The Buyer has a period of thirteen days from the date of receipt of the Product(s) ordered to exercise his/her right of withdrawal, without having to justify his/her decision on any grounds whatsoever.

The Buyer shall notify his or her decision to withdraw directly on the website zhiggie.com.