Privacy policy

Privacy Policy for ZHIGGIE
Last updated: February 19, 2025

This Privacy Policy describes how ZHIGGIE (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zhiggie.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, including Shopify Payments, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services
  We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain and manage your account, arrange for shipping, facilitate returns and exchanges, and other features related to your account. We also use UPS for shipping to deliver products to you.
• Marketing and Advertising
  We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications via email, text message, or postal mail. For email marketing, we use Klaviyo, a third-party service provider, to send promotional communications and tailor marketing efforts to you. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention
  We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicating with You and Service Improvement
  We use your personal information to provide customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies

We use Cookies on our Site. For specific information about the Cookies related to powering our store with Shopify, see Shopify's Cookie Policy. We use Cookies to power and improve our Site and Services, to remember your actions and preferences, and to run analytics.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please note that blocking Cookies may negatively impact your user experience.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf, such as UPS for shipping, Shopify for store management, and Klaviyo for email marketing.
• When you direct, request, or consent to the disclosure of your information, such as to ship you products or through your use of social media integrations.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We do not control who will have access to the information you make available to others and cannot ensure that parties will respect your privacy or keep it secure.

Third Party Websites and Links

Our Site may provide links to third-party websites. If you follow links to sites not controlled by us, we recommend you review their privacy and security policies. We are not responsible for the privacy or security of those sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request deletion.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, please note that no security measures are perfect.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes.

Your Rights

You may have rights under applicable law to access, delete, correct, or restrict the processing of your personal information. You may also have the right to withdraw consent, where applicable, or opt-out of targeted advertising.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may appeal the decision or lodge your complaint with the local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in, including in countries where Klaviyo, Shopify Payments, and UPS operate.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@zhiggie.com or at 47 Boulevard de Courcelles, Paris, 75008, FR.